Frequently Asked Questions
Where are we based?
- Benjamin St, Robertsham, Jhb South
- Note: No physical store. Address will be provided when order is ready for collection.
- Collection times: 9 am - 5 pm
Do we have pickup points?
Yes, we have 7!
• Verulam (Wick Street)
• Lenasia (Lobelia St / Nirvana Dr)
• Overport (West Rd)
• Ficksburg (Erwee St)
• Cape Town (Spencer St , Goodwood) — R35 fee
- Bedfordview, Germiston
- Oakdene, Johannesburg
For those wanting to save on courier costs & are willing to wait as we need a minimum of 2 orders to send at a time!
Do we offer courier?
Yes, We do we courier throughout South Africa.
- To Door Delivery- R99
- To a PUDO Locker- R69
- To Door (Jameelah Skin Only)- R70
How long does delivery take?
In Stock Items:
Processing time: 24 hours
Delivery: 1-4 business days (This may vary depending on your area!)
Pre-Ordered Items:
Check the product description for ETA
Add 1-4 business days for delivery
Note: All pre-ordered items will have an estimated arrival time (ETA) listed. If no ETA is provided, the item is IN STOCK and available for immediate shipping/collection.
Do we have official stockists?
No, we do not.
However, all Jameelah Skin products are available at our Verulam pickup point (no fee required). Simply order online, choose 'Ship' and select 'Verulam pickup'.
Can I view products?
Unfortunately, no. Due to no physical store and renting constraints.
Need to match a scarf? Send us a picture of your outfit on WhatsApp, and we'll try to find a matching shade. If available, we'll arrange a meeting outside the premises.