Refund policy

RETURNS / REFUNDS

🌿 Hygiene First: For safety and hygiene reasons, we cannot accept returns or offer refunds on opened skincare products.

📦 Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 24 hours of receiving it. We’ll happily replace it or issue a refund.

🛒 Incorrect Orders: If you receive the wrong product, notify us within 24 hours and we’ll correct it at no extra cost.

💬 How to Claim: Send us a message with your order number, photos of the product/issue, and a brief description.

Note: All skincare products are handled with care and crafted for your safety. We appreciate your understanding!

Jameelah Online

We do not offer refunds, returns or exchanges on items that are not damaged/faulty or incorrect.

Please ensure you have chosen the correct shade / size before placing your order scarves or clothing items.

• No Cancellations of clothing or scarves once payment is made & order has been processed.